Support
Help with CrewCafé, the call-sheet and production-management app for film and television crews.
Contact us
Email us at support@crewcafe.app and we'll help you out. We read every message and reply as quickly as we can.
Common questions
How long is the free trial, and what happens when it ends?
New producer accounts get a 7-day free trial with full access — no credit card required, and nothing is charged when it ends. There is no free producer tier, so once the trial is over you need a subscription to keep creating and publishing call sheets. Your existing productions and call sheets are not deleted; they become read-only until you subscribe. Crew member accounts are always free.
How do crew members join a production?
A producer sends an invitation from within the app. The crew member receives an email with an invitation link — opening it on their phone takes them straight into the CrewCafé app (or to download it, if they don't have it yet) and adds them to the production.
How do I cancel my subscription?
CrewCafé subscriptions are purchased through the Apple App Store, so they are managed and cancelled there rather than inside the app. On your iPhone or iPad, go to Settings → [your name] → Subscriptions, select CrewCafé, and choose Cancel Subscription. See Apple's guide to managing subscriptions for step-by-step instructions. Cancelling takes effect at the end of your current billing period — you keep paid access until then, and deleting the app does not cancel your subscription.
How do I delete my account?
You can delete your account from inside the app:
- Producers: open the menu (☰), go to Account, then scroll to the Danger Zone and choose Delete Account.
- Crew members: open the Profile tab, go to Account & Deletion, then choose Delete Account.
This immediately and permanently deletes your projects, call sheets, crew rosters you created, invitations, collaborator records, and your profile. If you were added as crew on someone else's production, deleting your account unlinks you from that roster, but the contact details as entered by that producer remain their record — email us if you'd like a specific roster entry removed. See our Privacy Policy for full details on data retention. This action cannot be undone.
I forgot my password — how do I reset it?
On the sign-in screen, tap "Forgot password?" and we'll email you a six-digit code to reset it. If you originally signed up with "Sign in with Apple" or "Sign in with Google", your account has no password to reset — sign in with the same Apple or Google account you used before.